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Warranty

MSC Bikes Limited Warranty

MSC Bikes, S.L:, located in Gavà Park A5.1, 08850 Gavà (Barcelona) in Spain, makes the following Limited Warranty concerning MSC Bikes bicycles and framesets: All MSC Bikes bicycles and frames are sold exclusively through our network of Authorized Dealers who we entrust with professional assembly and service of your bicycle and frame. MSC Bikes, S.L. warrants to the original owner each new MSC Bikes frame or original component part of the bicycle against defects in workmanship and materials.

For limited two (2) year warranty - Framesets:

The bicycle frame/frameset, except the rear shock, the frames used in competition, paint and decals.

For limited two (2) year warranty - Components:

All MSC Bikes components and accessories, except consumables such as tires, inner tubes and tubelees sealants. (All original parts without MSC Bikes brand shall be covered by the stated warranty of the original manufacturer)

This warranty does not cover:

  • Improper assembly.
  • Improper follow-up maintenance.
  • Installation of parts or accessories not originally intended for, or compatible with, the bicycle as sold.
  • Damage or failure due to accident, misuse, abuse, neglect or overload over 85kg (weight of the rider included).
  • Labor charges for part replacement or changeover.
  • Frames used in competition events

Additional Conditions

This Limited Warranty is made only to the original owner of this new MSC Bikes bicycle or frameset purchased from and authorized MSC Bikes dealer, and it shall remain in force only as long as the original owner retains ownership of the MSC Bikes bicycle or frameset. This Limited Warranty is not transferable. In order to excercise your rights under this Limited Warranty, the bicycle or frameset must be presented to an authorised MSC Bikes dealer, together with a receipt, bill of sale or other appropriate written proof of purchase which identifies the bicycle or frameset by serial number. Should this bicycle, frameset or any part be determined by MSC Bikes to be covered by this warranty, it will be repaired or replaced, at MSC Bikes’ sole option, which will be conclusive and binding. The original owner shall pay all labor charges connected with the repair or replacement of all parts. Under no circumstances does this Limited Warranty include the cost of travel or shipment to and from an authorised MSC Bikes dealer. Such costs, if any, shall be borne by the original owner. This Limited Warranty does not apply to normal wear and tear, not to claimed defects, malfunctions or failures that result from abuse, neglect, improper assembly, improper maintenance, alteration, collision, crash or misuse. This warranty is null and void if the bicycle or frameset is used in conditions including but not limited to: racing, trick riding, ramp riding, jumping, commercial activities or similar activities. Such use may damage the bicycle or frameset, can cause serious personal injury or death, and in all cases void the warranty.

This warranty is void in its entirety by any modification of the frame, fork or components.

MSC Carbon Crash Replacement

As you know, crashing is inevitible - That is why MSC Bikes offers a crash replacement program against crashing and impacts. Not only do we want you to thoroughly enjoy your MSC Bike, we want you to be safe when riding our bikes.

Assessing any damage on a carbon fibre frame or part requires more experience that what is needed to inspect metal parts. If you crash or impact your bike and the force of the impact is absorbed by a carbon part, we strongly recommend you to replace the part, even if there are no visible signs of damage.

If such a crash or impact occurs, MSC Bikes offers a crash replacement program for carbon parts at a reduced cost. To take advantage of this program, please contact us at

warranty [at] mscbikes.com.au (24/7)

Warranty Registration

If you have recently purchased an MSC Bike, we recommend that you register you bike or frame with us at the following web address MSC Bikes Warranty registration

Once we have a record of your bike or frame we can then resolve warranty issues in minimal time.

As of 1 January 2012

The Australian Consumer Law has introduced new requirements in respect of warranties against defects for goods supplied on and from 1 January 2012.

MSC Bikes products or accessories purchased with a valid invoice are covered by a warranty against defects (Manufacturer Warranty). Any Manufacturer warranty is in addition to other rights and remedies that you may have at law in relation to the goods.

The goods that you purchased come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au

For all warranty enquiries, please contact us.

Enjoy your ride!