FAQ

How much is Freight?

$7.20 Australia wide or FREE above $75. International shipping is calculated based on weight, you can quote in your shopping cart.

I work / own a bike shop can we get wholesale pricing?

Sure, please contact us via the contact form. Make sure you tell us your bike shop name and location.

What are your warranty terms?

MSC Components are 2years and frames 5yrs. We will assess each return on a case by case basis.

Where are you based?

Sydney, Australia - Mate.

Can I get some stickers?

Sure, contact us via the contact form and use the word 'please'.

Can I get a discount?

You can signup to our Newsletter - where we blast out special deals and free shipping days.

I need to return an item

Contact us via the contact form, include your order number and name. You can find your order number in the sales confirmation email or login in to your account.

Do you ship to Singapore, Malaysia, Thailand, Korea?

Yes we do, get an estimate in your shipping cart.

Can I pickup my order?

No you cannot.

Do you ship bikes?

Yes of course, shipping Australia wide is $50.00. Sign up to our Newsletter and get hold of some discounts on free shipping days etc.

What about closeout bikes, frames and gear?

Please see our closeout section for what is available.

Can you repair my carbon frame?

We offer a crash replacement program on our carbon frames. Due to the complex nature of carbon fibre and dynamic nature of impact damage we do not recommend carbon fibre repairs. Please contact us if you need more information.

Can I order custom paint on my new bike?

Yes you can, please contact us with your preferred colours. Custom paint is only available on our new carbon fibre frames.